The Compensation Scheme of Last Resort (CSLR) independently assists eligible consumers and small businesses to claim compensation on a last-resort basis where determinations by the Australian Financial Complaints Authority (AFCA) for compensation remain unpaid in the financial sub-sectors specified in the legislation.

There will be no charge to consumers for access to the scheme.


There are some things you need to do first and eligibility criteria to meet before you can make a claim.  

• Making a Claim – Claims Process

• More information about making a claim

• CSLR Privacy Policy (PDF)

Got everything? Register and create a profile on this Claims Portal.